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Frequently Asked Questions
Team Applications

How can I apply to your team?

If you're interested in helping us out, here's how applying to the team works:

  1. Review our current positions listed on our Application page. Each position will include a link to a PDF application.
  2. Copy the contents of the PDF application, and paste them into an email. Don't edit the PDF or attach the PDF application to your email -- we prefer it to be in the body of your email!
  3. Complete your application and send it to [email protected].
  4. Your application will be filed in a queue for review. Whenever we're looking for new staff, we'll go through and pick the most qualified applications and add new staff members from there!

Thanks for showing interest in helping us out! We're looking forward to hearing from you soon!

How long do I have to play Toontown Rewritten before I can be hired?

Different positions have different requirements. Some positions (such as Moderation and Support) require applicants to have a Toontown Rewritten account for at least six months before they can be considered for a position on our team. We recommend spending plenty of time in-game so that you are familiar with everything Toontown Rewritten has to offer!

I was rejected because I am inactive, but I just played today! What’s up with that?

We look at more than just the activity from the past week when we are reviewing applications. Members of the Toontown Rewritten team are expected to be active so that they are able to contribute plenty of time to their duties for their given positions! Activity requirements vary by position, but we look to see how active an applicant has been over the past several months when we are reviewing their application. 

I received a reply that you can’t hire me because I have a bad infraction on my account. Is there a chance that could ever change?

If you were disqualified due to your infraction history, unfortunately we cannot reconsider you as an applicant in the future. Toontown Rewritten team members are held to the highest degree when it comes to behavior, so we have to make sure that they are fully aware of the rules and the consequences of breaking rules when they are hired! Keep in mind that not all infractions automatically disqualify you for a position on our team.

How often do you hire someone new?

It depends on our needs as well as our capacity to train new people. We are always reviewing applications, but we only contact applicants we’d like to hear more from when we are actively looking to bring someone new on the team. For example, even if we're taking the time to review moderator applications, we may not have the resources at the moment to hire any of those applicants, especially if we already have moderators in the training process.

How long is the training process?

The length of the training process differs for each position, as well as how each new team member is able to handle their tasks! We put a lot of work and thought into the training process so that it is tailored for each and every new member of our team. 

What are the basic requirements for joining your team?

Toontown Rewritten team members must be at least 13 years old, and we strongly recommend that Moderators be at least 16 years old due to the nature of the material they can be exposed to at times. Applicants must also have no infractions (warnings, mutes, suspensions, or terminations) on record for their account(s) for the past six months. If you have Toontown-related social media accounts (Instagram, Twitter, Twitch, Youtube, etc.), we expect to see a positive presence on them. We can’t let a Cog slip into our team and gum up the works from the inside out!

Can I apply for more than one position?

You certainly can! If you take a gander at our list of currently open positions and see more than one that you are interested in and that you think you are qualified for, feel free to send in a separate application (in separate emails!) for each position. If you aren’t sure about one position but you really like another, we recommend just applying for the one you feel most confident about! 

I applied a while ago, can I check the status of my application?

You are welcome to contact us to make sure that your application didn’t get lost in the pipes, but we promise that we will reply to your original application as soon as it has been reviewed! We do not close out applications without first notifying the applicant of whether or not we have decided to move forward with them. If you haven’t received a reply yet, it means that your application hasn’t been reviewed yet.

Who is responsible for reviewing applications?

When you first submit an application, it is filed by a member of our Support team. From there, your application is reviewed by several people. We have Hiring Managers who specialize in reviewing applications, checking account activity, and performing account background checks. If a Hiring Manager does not find anything suspicious in the account history and the application looks strong to them, they show it to the leads of the department who review it further.

Who are the Hiring Managers?

The identity of the Hiring Managers is kept a secret, known only by members of the Toontown Rewritten team. Rest assured, they have been trained thoroughly in their jobs!

What are you looking for in moderation applications?

We’re looking for applicants that are active, eager to learn, and dedicated to the job. Although we hire from all experience levels and time zones, prior moderation experience and/or residing in a non-US time zone are particularly beneficial to your application.

Moderation requires a mandatory age minimum of 16 due to the nature of the content being viewed. We also encourage you to tell us about any other unique skills you might have. It’s important to note that each department has its own standards for applications, so this information does not necessarily apply for other staff positions.

I’m applying for moderator but I’ve received an infraction in the past. Will this disqualify me?

Your infraction history does factor into your application, but most infractions will not disqualify you immediately. Only the most severe infractions will immediately make you ineligible. We understand that people make mistakes!

Why are so many Moderation applications rejected?

We want to ensure our staff is as qualified as possible so you get a safe, fun experience while playing Toontown Rewritten. Don’t worry, though -- it doesn’t mean you did anything wrong! Moderation simply isn’t for everyone.

What kind of tools do Moderators use?

While we can’t release any information about the specific tools that our Moderators use, we can assure you that all new Moderators are put through a rigorous training process to ensure that they know all there is to know about what they will be working with!

What kind of technical knowledge do I need to have to be a Support representative??

We recommend that Support applicants are familiar with basic computer troubleshooting, operating system updates and troubleshooting, and locating files on a computer. If you don’t have a bunch of experience with computers, don’t worry! Support representatives spend a lot of time learning the ropes so that they are able to assist Toons with any issues they may experience! 

Are you looking for people using a certain operating system?

We will consider anyone who is using Windows, Mac, or Linux as their main operating system. We are especially looking for Support representatives who are experienced with Mac and Linux right now!

What art style is Toontown Rewritten looking for?

Toontown Rewritten is a world taken straight from a cartoon of the Golden Age of Animation (namely the 1930s-1940s). We favor work that could fit right in with a classic cartoon of the era. Works that can be happy, sad; friendly, menacing; but most of all: Funny!

Everything should have personality, from fire hydrants to radios, hats to shoes, doors to buildings. If it has a joke or pun to tell, better! Even the Cogs have their own flavor of personality and sense of humor, from the icy chills of a Cold Caller, to the blind eyes of the Chief Justice. Of course, Toons and Cogs each have their differences. The Toons of Toontown favor a hand-crafted aesthetic, full of vivid pastels and organic flow. The Cogs, however, limit their tastes to the mechanical nature of an assembly line, favoring muted palettes and symmetry in their thirst for order. Simply put: Work vs. Play.

Additionally, as an artist, you will need to be flexible enough to suit the particular needs of each project, be it one with the mechanical Cogs or the playful Toons. You must be able to create work that fits along the same caliber of quality that Disney artists have set before us.

What kinds of modeling software are required as a 3D Artist?

If possible, we highly recommend using Autodesk Maya 2015, which is what our current production pipeline is built around. However if you at least have access to a recent version of Maya (up to 2017 as of this writing) or a copy of Blender, you may still contribute as a 3D modeler. 

If you are applying for a position involving animation or rigging, such as a 3D Animator or Technical Artist, it IS required you have access to Autodesk Maya 2015, as you will be required to use tools created specifically around that version of Maya. Note, this is different from Autodesk Maya LT.

Do I have to apply with digital art or can I submit traditional art?

All of the current artist positions in Toontown Rewritten require digital art to be submitted with the application. However, if you make Toontown related fanart of any kind, we would still love to see it! Send it to [email protected] along with your Toon name, and you might see it featured on our website in the future!

How old can the sample work I send in be?

Your work samples can be as old as you want, as long as you feel like they best represent your current art skills. If you feel like you’ve improved a lot with time, we encourage you to send in more recent work so that we can see your improvements.

Do I have to use the specific programs listed on each art application in order to apply for that position? Can I apply for one of the positions if I am using a program other than the one listed?

If the art position you are applying for has a specific program listed under the list of requirements (such as Adobe Photoshop CC or Autodesk Maya 2015), that means that specific program is, in fact, required. Sadly, we cannot accept applications from applicants using different programs.

Can I use Adobe Illustrator instead of Adobe Photoshop for the Texture Artist or Brand Designer positions?

Sadly, as we often share our art files between our artists, we require all artists who share a position to use the same programs (with the exception of Concept Artists). While Adobe Illustrator allows the use of vector tools, and while different Adobe programs allow file transferring between them, we have checked and found that we get the best results when all files are being made in Adobe Photoshop to begin with. However, if you only have the knowledge of how to use vector tools on Adobe Illustrator, that knowledge can easily be converted into Adobe Photoshop with a little practice, as the tools are very similar!

How many samples of my work do I have to send in along with the challenge for each artist position?

You are free to send in as many as you feel comfortable with, however we would prefer seeing as many samples as possible to get a better idea of what you are capable of.

My application did not get accepted or rejected yet, and in the meantime I’ve worked on new art pieces that I feel would show my skills better, or I remade my submission for the art challenge. Can I still send my new work?

If you have yet to receive reply to your application and would like to send in more art samples, or if you’ve remade your challenge submission and would like to send it in to replace your older submission, please send the new samples as a reply to your original application email.

My application for an artist position has been rejected for art/style reasons, but I feel like I’ve improved since then. Can I apply again?

You are free to send in a new application once 6 months have passed since you received the rejection notification. Please include in your new application that this is not your first time applying.

I have traditional art skills that don’t seem to fit any of the current artist positions (example: I can sew plushies). Can I still apply? Is there any way I can still help the game?

While we don’t have full-time positions on our team for traditional art types, if you would like to volunteer to donate some art pieces on a case-by-case basis, please send us an email so we can look into it. Other than that, we would love to see your Toontown fanart work and possibly have it featured on our website! If you’d like it to be featured, please send high-quality pictures of it along with your Toon’s name to [email protected]

I have digital art skills that don’t seem to fit any of the current artist positions (example: I can make animation shorts). Can I still apply? Is there any way I can still help the game?

While we are only actively looking for the positions listed on the applications page, we may still consider other digital artists on a case-by-case basis. Please send in an email with some details about yourself and your skill, as well as a few examples, and we will look into it. Other than that, we would love to see your Toontown fanart work and possibly have it featured on our website! If you’d like it to be featured, please send high-quality pictures of it along with your Toon’s name to [email protected]

Do I have to use vector art for the Texture Artist and Brand Designer positions?

Yes, editable vector art is required for both of these positions.

What DAW(s) should I be familiar with?

There are no specific programs that we require composers and foley artists to use, but we do require them to have the ability to export midi, ogg, and mp3 files for distribution. Some audio programs that members of our sound department are familiar with are Sibelius, Finale, MuseScore, Logic Pro, and FL Studio. 

What programming languages should I be familiar with?

If you’re interested in joining our Programming department, you should have experience with at least Python. We also recommend being familiar with C++ and/or Java.